Cashless F&B Industry in Malaysia: 6 Benefits of a POS System
Since the COVID-19 pandemic struck in 2020, local businesses continue to be significantly impacted. Many businesses, especially those within the food and beverage industry in Malaysia, are embracing new business strategies to remain operational.
A report by Flanders Investment and Trade found that the pandemic has triggered food and beverage retailers to embrace digital tools. Embracing the digital era will be critical to improving business sustainability and operational efficiency.
Businesses can reduce costs and increase their profit margins when using advanced digital technologies, such as incorporating a POS system for restaurant management. As automated technology continues to grow in the food and beverage industry in Malaysia, discover what a POS system is and how restaurant owners can benefit from it.
What is a POS System?
If you are looking to break into the food and beverage industry in Malaysia, having a POS system is a necessary prerequisite.
A POS system, or a point-of-sale system, is a computerised network operated by a main computer linked to checkout terminals.It helps your business complete sales transactions and is where your customers go to pay for the goods or services they have received from your business.
The system is equipped with cloud computing that helps with restaurant management. Restaurant owners and staff can keep track of supplies, produce real-time reports and manage customer relations. With other features like online ordering, e-wallets and loyalty programs, the POS system has become an excellent tool for restaurant management.
What Makes a good POS system?
When deciding on a POS system in the food and beverage industry in Malaysia, you need to know your business operations and processes. Here are three of the necessary features in POS systems for businesses in the food and beverage industry in Malaysia:
1. Order Management:
Not only does this feature reduce human error, customers can receive their orders faster and in an organised manner. Additionally, it prevents any confusion caused by illegible handwriting.
2. Employee Management:
An excellent feature for restaurant owners, the system tracks the employee’s tasks, attendance, and tardiness. Plus, it can keep track of multiple shift durations and day-offs as well.
3. Payment Option:
Offering diverse payment choices is excellent, not only for the customers but for the restaurant as well. Besides providing flexible payment options, customers will also have a higher satisfaction level with the services due to faster transactions.
6 Benefits of a POS System
Managing a restaurant is a lot of work. This is where a POS system comes in handy. Although not all POS systems share the same features, most of them offer similar basic functions needed to run a restaurant.
Here are six reasons why a POS system is a must-have in the food and beverage industry in Malaysia.
1. Save time
Having a POS system increases the efficiency in taking and relaying orders to the kitchen. Customers can make contactless orders through a device, and their orders will be recorded and sent to the chefs without needing a waiter.
This means that waiters can quickly serve the customers their meals, and customers can leave soon after eating without any compromise in customer service.
2. Protection against internal thefts
As the restaurant owner will be receiving real-time reports of daily operations, like the number of bills generated and the items sold, it will immensely reduce the likelihood of theft.
Furthermore, restaurant owners also do not have to be in the restaurant physically. Using their phones or mobile devices, they can receive updates on any misappropriation in the restaurant from anywhere at any time.
3. Inventory management
Inventory management is a great feature that keeps owners and their staff updated with the stock levels for efficient restocking. This prevents any problems that may come about due to insufficient supplies. For example, some menu items cannot be served, leading to lost revenue.
The POS system can also generate inventory reports, which owners can use to observe how the supplies are used up at different times in the day. The information gathered can be used in the restaurant’s promotion campaigns, attracting more customers.
4. Reduces errors
Another great feature that prevents any miscommunication between the staff members. With the system recording orders, issues stemming from illegible handwriting are prevented.
Additionally, as waiters can access the menu through the system, they can clarify any problems with the customer’s order. Furthermore, the waiters will have a better sense of table management, assigning the correct order to the specific customer.
5. Faster checkout process
In a digitalised era, customers often pay for their food via card or e-wallets. This is where a POS system is beneficial when running a restaurant.
With a POS system, you can offer multiple payment methods like Apple Wallet and Google Pay, making it convenient for your customers to pay their bills.
It can also make the checkout process faster. The system can make hard copies of orders whilst recording them digitally in real-time. And with a cloud storage system, you won’t have to spend time ensuring that each sale is accounted for.
6. Improve your customer relationship management
A restaurant POS system can also be used to build and maintain customer relationships. You can record your customer’s email addresses in the system to communicate with them again after their visit.
With your customer’s details, you can send updates on discounts or other rewards as an incentive for them to return to your restaurant.
A POS system is also helpful if you are running a loyalty program. You can monitor your customer’s order history to create customised discounts or promotions.
Tazte by ZCITY
To flourish in the food and beverage industry in Malaysia, a POS system is necessary for seamless day-to-day operations. If you’re looking for a POS system, give Tazte a try! ZCITY’s food and beverage management system, Tazte will transform your business into cashless digitalisation with zero cost today.