#ZAP e-VOUCHERS
with rewards now!

Purchase e-vouchers with Rewards On Rewards

#ZAP e-Vouchers with rewards now!
Purchase e-Voucher with Rewards on Rewards

You can now purchase e-Vouchers via ZCITY to enjoy extra convenience and rewards!
It's simple and hassle-free to purchase and redeem your desired e-Vouchers via ZCITY.

How to purchase e-Voucher?

Step 1:
Tap 'e-Voucher' icon

Step 2:
Select your e-Vouchers

Step 3:
Tap your preferred e-Voucher

Step 4:
Tap "claim" to get your rebate voucher

Step 5:
Tap "purchase now"

Step 6:
Select your preferred payment method and remember to apply your claimed rebate voucher to enjoy rebate and apply "reward points discount" to enjoy instant discounts

How to redeem Petronas e-Voucher?

Step 1:
Tap "Me" > "My Orders"

Step 2:
Tap "e-Voucher"

Step 3:
Tap “active” and select your Petronas e-Voucher

Step 4:
Select "click to redeem"

Step 5:
Scroll down and tap "issue coupon"

Step 6:
Present the e-Voucher link page and get the cashier to insert the e-Voucher code

Step 7:
e-Voucher successfully redeemed and you can start to pump your fuel now!

Step 8:
After redemption, back to your e-Voucher details and tap "set as used"

How to redeem Jocom e-Voucher?

Step 1:
Tap "Me" > "My Orders"

Step 2:
Tap "e-Voucher"

Step 3:
Tap "unused" and your available "e-voucher"

Step 4:
Tap "copy" or select "click to redeem PIN"

Step 5:
Open Jocom app and apply them upon checkout under "Jocom coupon code"

Step 6:
After redemption, back to your e-Voucher details and tap "set as used"

How to redeem Grab food/ride e-Voucher?

Step 1:
Tap "Me" > "My Vouchers"

Step 2:
Tap "e-Voucher"

Step 3:
Tap “active” and select your Grab e-Voucher

Step 4:
Select "click to redeem"

Step 5:
Tap Grab e-Voucher ticket and tap continue

Step 6:
Tap “Click to redeem”

Step 7:
Select “redeem online”

Step 8:
Tap “Add to my rewards”

Step 9:
Tap to confirm again and your e-voucher is successfully redeemed!

Step 10:
Open your “Grab” app

Step 11:
Tap your "Grab Reward Points"

Step 12:
Tap “My rewards”

Step 13:
Your Grab food e-voucher is now in “Active Rewards”. Please remember to use it before it expired.

Step 14:
After redemption, back to your e-Voucher details and tap "set as used"

How to transfer e-Voucher to other ZCITY user?

Step 1:
Tap "Me" > "My Voucher"

Step 2:
Tap “e-Voucher” > “Active” and select the e-Voucher that you wish to send.

Step 3:
Tap “Send a Gift” at bottom left corner.

Step 4:
Insert the area code and ZCITY ID (mobile number registered with ZCITY account) of your friend.

Step 5:
Tap “Send a Gift”.

Step 6:
The page will pop up your friend's ZCITY ID account information. Click "Confirm" to proceed.

Step 7:
e-Voucher successfully sent!

How to redeem Lazada e-Voucher?

Step 1:
Tap "Me" > "My Voucher"

Step 2:
Tap "e-Voucher"

Step 3:
Tap “active” and select your Lazada e-Voucher

Step 4:
Tap “click to copy pin”

Step 5:
Open your “Lazada” app and apply them upon checkout under “Enter voucher code”

Step 6:
After redemption, back to your e-Voucher details and tap "set as used"

How to redeem Shopee e-Voucher?

Step 1:
Tap "Me" > "My Voucher"

Step 2:
Tap "e-Voucher"

Step 3:
Tap “active” and select your Shopee e-Voucher

Step 4:
Tap “click to copy pin”

Step 5:
Open your “Shopee” app and apply them upon checkout under “Select or enter code”, then paste the pin

Step 6:
Scroll down and select the Shopee e-Voucher (stated with COUP Marketing) that you have purchased then tap “OK” to proceed

Step 7:
The e-voucher is successfully applied

Step 8:
After redemption, back to your e-Voucher details and tap "set as used"

How to redeem Shell e-Voucher?

Step 1:
Tap "Me" > "My Voucher"

Step 2:
Tap "e-Voucher"

Step 3:
Tap “active” and select your Shell e-Voucher

Step 4:
Tap “click to redeem”

Step 5:
It will be redirected to Shell e-Voucher redemption page

Step 6:
Present the “barcode page” and get the cashier to scan the barcode

Step 7:
e-Voucher successfully redeemed and you can start to pump your fuel now!

Step 8:
After redemption, back to your e-Voucher details and tap "set as used"

e-Voucher FAQs

e-Voucher Type e-Voucher available in ZCITY
Retail e-Voucher (1) Petronas e-Voucher
(2) Shell e-Voucher
Online e-Voucher (1) JOCOM e-Voucher
(2) Grab Food e-Voucher
(3) Grab Ride e-Voucher
(4) Lazada e-Voucher
(5) Shopee e-Voucher

Please follow steps below for redemption flow:

(A) Petronas e-Voucher

1. Tap “e-Voucher” icon at Homepage. Select Petronas icon and select your preferred e-Voucher.
2. Claim your reward (rebate voucher) and tap “Purchase Now”.
3. Select your payment method. Apply your claimed rebate voucher. Tick “reward point discount RMxx” (if any) for discount.
4. Tap “Submit” to confirm payment.
5. After successful payment, go to “Me” page > “My Voucher” > “e-Voucher” > “Active” > Tap the e-Voucher and select “Click to Redeem”.
6. It will redirect to the Petronas e-Voucher redemption page. Scroll down and tap “Issue Coupon”. Select “OK” to confirm.
7. Present the “Insert Outlet Code” page to Petronas Station cashier and get cashier to insert Petronas outlet code. Redemption successfully done and you can start to pump your fuel now.
8. After redemption, back to the e-Voucher that you have redeemed. Select “Set as Used.” It will be stored in “Used” e-Voucher.

(B) JOCOM e-Voucher

1. Tap “e-Voucher” icon at Homepage. Select JOCOM icon and select your preferred e-Voucher.
2. Claim your reward (rebate voucher) and tap “Purchase Now”.
3. Select your payment method. Apply your claimed rebate voucher. Tick “reward point discount RMxx” (if any) for discount.
4. Tap “Submit” to confirm payment.
5. After successful payment, go to “Me” page > “My Voucher” > “e-Voucher” > “Active” > Tap the e-Voucher and select “Click to Redeem”.
6. Tap “Copy” PIN of select “Click to Redeem PIN” to get the e-Voucher code.
7. Open JOCOM app. Start shopping and add your favorite items to your cart. Proceed to checkout page.
(An active and valid JOCOM account is required to redeem the JOCOM e-voucher code. If app is not available, User will be prompted to download the JOCOM App from Google Play or App Store.)
8. Paste to insert the code that you have copied from ZCITY app. Select payment method and tap “Checkout” to complete your payment.
9. After redemption, back to the e-Voucher that you have redeemed. Select “Set as Used.” It will be stored in “Used” e-Voucher.

(C) Grab Food / Grab Ride e-Voucher

1. Tap “e-Voucher” icon at Homepage. Select “Grab Food” or “Grab Car” icon and select your preferred e-Voucher.
2. Claim your rebate voucher and tap “Purchase Now”.
3. Select your payment method. Apply your claimed rebate voucher. Tick “reward point discount RMxx” (if any) for discount.
4. Tap “Submit” to confirm payment.
5. After successful payment, go to “Me” page > “My Voucher” > “e-Voucher” > “Active” > Tap the e-Voucher and select “Click to Redeem”.
6. It will redirect to the Grab e-Voucher redemption page. Tap the Grab e-Voucher ticket > tap “Continue” > Tap “Click to redeem” > Select “Redeem in Grab App” > Tap “add to My Rewards” > Your e-voucher is successfully redeemed!
(An active and valid Grab account is required to redeem the Grab e-voucher. If app is not available, User will be prompted to download the Grab App from Google Play or App Store.)
7. Go to your Grab app > Tap your reward points > Tap “My Rewards” > Your Grab e-voucher is now in Active Rewards (Please remember to use it before it expires!)
8. After redemption, back to the e-Voucher that you have redeemed. Select “Set as Used.” It will be stored in “Used” e-Voucher.

(D) Lazada e-Voucher

1. Tap “e-Voucher” icon at Homepage. Select “Shopping” > “Lazada” icon and select your preferred e-Voucher.
2. Claim your reward (rebate voucher) and tap “Purchase Now”.
3. Select your payment method. Apply your claimed rebate voucher. Tick “reward point discount RMxx” (if any) for discount.
4. Tap “Submit” to confirm payment.
5. After successful payment, go to “Me” page > “My Voucher” > “e-Voucher” > “Active” > Select the e-Voucher that you wish to redeem > Tap “Copy” PIN or select “Click to copy PIN” button at bottom right corner.
6. Open Lazada app or visit Lazada official website https://www.lazada.com.my/ . Start shopping and add your favorite items to your cart. Proceed to checkout page.
(For Lazada app, an active and valid Lazada account is required to redeem the Lazada e-voucher PIN. If app is not available, user will be prompted to download the Lazada app from Google Play or App Store.)
7. Paste to the PIN that you have copied from ZCITY app. Select payment method and tap “Checkout” to complete your payment.
8. After redemption, back to your redeemed e-Voucher in ZCITY app. Select “Set as Used.” It will be stored in “Used” e-Voucher.

(E) Shopee e-Voucher

(1) Tap “e-Voucher” icon at Homepage. Select “Shopping” > “Shopee” icon and select your preferred e-Voucher.
(2) Claim your reward (rebate voucher) and tap “Purchase Now”.
(3) Select your payment method. Apply your claimed rebate voucher. Tick “reward point discount RMxx” (if any) for discount.
(4) Tap “Submit” to confirm payment.
(5) After successful payment, go to “Me” page > “My Voucher” > “e-Voucher” > “Active” > Select the e-Voucher that you wish to redeem > Tap “Copy” PIN or select “Click to copy PIN” button at bottom right corner.
(6) Open your Shopee mobile app. Start shopping and add your favorite items to your cart. Proceed to checkout page. (An active and valid Shopee account is required to redeem the Shopee e-voucher PIN. If app is not available, user will be prompted to download the Shopee app from Google Play or App Store.)
(7) Paste to the PIN that you have copied from ZCITY app. Select payment method and tap “Checkout” to complete your payment.
(8) Scroll down and tap “select or enter code” > Paste the PIN that you have copied from ZCITY app > Scroll down and select the Shopee e-Voucher (label with “COUP” Marketing” that you have purchased > Tap “OK” at the bottom > The e-Voucher is successfully redeemed! > Tap “Place Order” to complete your payment.
(9) After redemption, back to your redeemed e-Voucher in ZCITY app. Select “Set as Used.” It will be stored in “Used” e-Voucher.

(F) Shell e-Voucher

(1) Tap “e-Voucher” icon at Homepage. Select “Petrol” > Select “Shell” icon and select your preferred e-Voucher.
(2) Claim your reward (rebate voucher) and tap “Purchase Now”.
(3) Select your payment method. Apply your claimed rebate voucher. Tick “reward point discount RMxx” (if any) for discount.
(4) Tap “Submit” to confirm payment.
(5) After successful payment, go to “Me” page > “My Voucher” > “e-Voucher” > “Active” > Tap the e-Voucher and select “Click to Redeem”.
(6) It will redirect to the Shell e-Voucher redemption page.
(7) Present the “barcode” page to Shell Station cashier > Get cashier to scan the barcode > Redemption successfully done > You can start to pump your fuel now
(8) After redemption, back to the e-Voucher that you have redeemed. Select “Set as Used.” It will be stored in “Used” e-Voucher.

Retail e-Vouchers

Only valid and redeemable at retail stores. For e-Voucher redemption, you must present your e-Voucher to retail store cashier for redemption verification by entering e-Voucher code.
**For more details, please refer to FAQ no. 2

Online e-Vouchers

Only valid and redeemable at online platform. For e-Voucher redemption, you must copy & paste the e-Voucher PIN during payment checkout at online platform. Meanwhile, some may redirect you to the product/brand page itself to complete your redemption flow.
**For more details, please refer to FAQ no. 2

After purchased, go to “Me” page > “My Voucher” > “e-Voucher” to check all of your purchased e-Voucher.

After purchased e-Vouchers in ZCITY, users must redeem it at selected app accordingly. An active and valid account is required to redeem each Brand’s e-voucher. If the app is not available, user will be prompted to download the app from Google Play or Appstore.
**For more details, please refer to FAQ no. 2

Minimum spending requirement is subjective to different e-Voucher. Please refer to the terms & conditions of the e-Voucher for your redemption.

The e-voucher is non-refundable and non-exchangeable for cash in part or full and is valid for a single transaction only. However, you can use this e-voucher for the purchase of same value or higher value. Any remaining balance will be forfeited. If the value of your order exceeds the value of the e-voucher, any outstanding balance must be paid using a different payment method.

The e-Vouchers are only valid for ONE time redemption and cannot be used partially.

You may go to “Me” page > “My Voucher” > “e-Voucher” to check your e-Voucher validity period.
Each e-Voucher has different validity period. The e-Voucher will only be valid before the expired date. Please remember to use it before it expires!

Please contact respective careline for assistance.

Yes, you can send your purchased e-Vouchers to your ZCITY friends. Each e-Voucher only can be sent once to other user.
Example: User A sends User B a gift e-Voucher thru ZCITY. After User B received the e-Voucher, it can't be transferred to other user anymore.

Please follow the steps below.
(1) Go to "Me" page > tap "My Vouchers" > tap "e-Voucher" > tap "Active" and selected the e-Voucher that you wish to send.
(2) Select bottom left corner "Send a Gift" icon.
(3) Insert the area code and ZCITY ID (mobile number registered with ZCITY account) of your friend.
(4) Tap "Send a Gift". The page will pop up your friend's ZCITY ID account information. Click "Confirm" to proceed.
(6) e-Voucher successfully sent and it will be stored at “Me” page > “My Vouchers” > “e-Voucher” > “Gifted”.
(7) Your friend shall receive your e-Voucher immediately. He/She may check the e-Voucher at "Me" page > "My Vouchers" > "e-Voucher" > "Active".

Each e-Voucher can only be transferred ONCE to other ZCITY user.
(Example: User A sends User B a gift e-Voucher thru ZCITY. After User B received the e-Voucher, the same e-Voucher can't be transferred to other user anymore.

There is only limitation on Petronas e-Voucher purchase. Petronas e-Voucher is limited only 2 transaction per day and 15 transactions per month for the same ZCITY account.

Updated 24/2/2021

Terms & Conditions

e-Voucher (Retail)

1. Present the e-Voucher from your mobile phone to cashier for redemption. Any screenshot of the e-Voucher will not be accepted.
2. The e-voucher will only valid from the date of issue to the date before expiry.
3. The e-voucher(s) must be redeemed by the expiry date.
4. The e-voucher(s) must be presented to the cashier of retail store for verification.
5. The e-voucher is non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only.
6. The e-voucher(s) is/are non-exchangeable for cash.
7. The e-voucher is not valid during sale or in conjunction with any special promotion and on discounted products.
8. The e-voucher can be redeemed only one time, it cannot be used partially. You can use this e-voucher for the purchase of same value or higher value.
9. No refund will be given should the purchase amount be lesser than the e-Voucher value.
10. The management retains the right to reject any voucher that has been tampered with or found in any way unacceptable.

e-Voucher (Online)

1. The e-voucher code can only be redeemed online.
2. The e-voucher code will only be valid from the date of issue to the date before expiry.
3. The e-voucher code must be redeemed by the expiry date.
4. The e-voucher is non-refundable and cannot be exchanged for cash in part or full and is valid for a single transaction only.
5. The e-voucher is not valid during sale or in conjunction with any special promotion and on discounted products.
6. The e-voucher code can be redeemed only one time, it cannot be used partially. You can use this e-voucher for the purchase of same value or higher value.
7. No refund will be given should the purchase amount be lesser than the e-Voucher value.
8. The management retains the right to reject any voucher that has been tampered with or found in any way unacceptable.

List of e-Voucher available

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