Pay utility bills with

Instant Discount + Reward Points

Bill Payment

Made Easier!

Double Your Rewards with the ZCITY Bill Payment

Too much of a hassle for you to just go out to settle your bills? Fret not, ZCITY app is here to help you simplify your payment experience! Pay your bills securely with the app at your own convenience, anytime and anywhere.

Doesn’t take up too much of your time and efforts but just with the touch of your fingertips on your mobile phone, it will help solve your day to day tasks and bills.

Reasons To Use Zbills?

Enjoy discounted deals with reward points

Exclusively for ZCITY users will entitle one to enjoy discounts for every bill transaction.

ZERO processing fee

Absolutely no processing fee! Best believe it.

Earn reward points with ZCITY

With every payment transaction made, you’ll be able to earn and collect reward points! The more the better. The rewards points will enable you to use it for further discount in the next payment transaction.

Download the App

Pay Your Bills The Easy Way

Managing your utility bills with these easy steps.

Telco Bills

Step 1

Tap “Bill Payment” icon at Homepage

Step 2

Select your telco service

Step 3

Fill in your mobile account number.
Once done, select reload amount and tap “Confirm”

Step 4

Choose your payment method and tap
“Submit” to proceed with your payment

Step 5

Receive a notification that states payment is successful!

Utility Bills

Step 1

Tap “Bill Payment” icon in Homepage

Step 2

Select your biller

Step 3

Enter your water bill account number,
payment amount and once done,
tap “Confirm” to proceed

Step 4

Select your payment method and tap
“Submit” to confirm with your payment

Step 5

Payment successful

Bill Payment FAQs

ZCITY bill payment is one of the features in ZCITY app that allow you to pay your utilities bills instantly. Users can enjoy instant rebate and earn reward points when paying bill via ZCITY.

Yes

It is located at ZCITY home page with an icon stated “Bill”.

No, ZCITY is a reward based platform that uses one of the largest and trusted payment gateway in Malaysia which is IPAY88 to process our user bill payment to different biller companies accordingly.

Category	Billers/Services	Payment Method available
Electricity	- Sarawak Energy - Sabah Electric Sdn Bhd	FPX, Touch N’ Go eWallet, Boost Wallet, GrabPay Online and Credit Card
Water	- Pengurusan Air Selangor Sdn Bhd (Syabas) - Syarikat Air Johor - Perbadanan Bekalan Air Pulau Pinang - Lembaga Air Perak - Indah Water Konsortium - Syarikat Air Pahang - Lembaga Air Kuching - Syarikat Air Melaka Bhd - Syarikat Air Darul Aman - Syarikat Air Negeri Sembilan	FPX, Touch N’ Go eWallet, Boost Wallet, GrabPay Online and Credit Card
Network	- Telekom Malaysia Telephone/Streamyx - Telekom Malaysia UNIFI	FPX, Touch N’ Go eWallet, Boost Wallet, GrabPay Online and Credit Card
TV Cable	Astro	FPX, Touch N’ Go eWallet, Boost Wallet, GrabPay Online and Credit Card
Mobile Postpaid	- Maxis postpaid bill - Digi postpaid bill - Celcom postpaid bill - Umobile postpaid bill - Yes postpaid bill	FPX, Touch N’ Go eWallet, Boost Wallet, GrabPay Online and Credit Card
Mobile Prepaid	- Hotlink prepaid - XPAX prepaid - Digi prepaid - Umobile prepaid - Tune Talk prepaid - redONE prepaid	FPX, Touch N’ Go eWallet, Boost Wallet, GrabPay Online and Credit Card
Remarks: Due to daily maintenance from biller service providers, the operation hours of service billers below will be closed daily from 11pm to the next day 8am. 1. Maxis Postpaid 2. Perbadanan Bekalan Air Pulau Pinang 3. Syarikat Air Johor Ranhill

Alliance Bank	HSBC Bank
Affin Bank	KFH
Bank Islam	Maybank2u
Bank Muamalat	OCBC Bank
Bank Rakyat	Public Bank
BSN Bank	RHB Bank
CIMB Clicks	Standard Chartered
Hong Leong Bank	UOB Bank

Category	Billers/Services	Payment amount limitation	Payment amount entered
Electricity	Sarawak Energy	RM10 to RM300	Payment amount in multiples of RM0.05
Electricity	Sabah Electric Sdn Bhd	RM10 to RM300	Payment amount in multiples of RM0.05
Water	Pengurusan Air Selangor Sdn Bhd (Syabas)	RM10 to RM300	Payment amount in multiples of RM0.05
	Syarikat Air Johor	RM10 to RM300	Payment amount in multiples of RM0.05
	Perbadanan Bekalan Air Pulau Pinang	RM10 to RM300	Payment amount in multiples of RM0.05
	Lembaga Air Perak	RM10 to RM300	Payment amount in multiples of RM0.05
	Indah Water Konsortium	RM10 to RM300	Payment amount in multiples of RM0.05
	Syarikat Air Pahang	RM10 to RM300	Payment amount in multiples of RM0.05
	Lembaga Air Kuching	RM10 to RM300	Payment amount in multiples of RM0.05
	Syarikat Air Melaka Bhd	RM10 to RM300	Payment amount in multiples of RM0.05
	Syarikat Air Darul Aman	RM10 to RM100	Payment amount in multiples of RM0.05
Network	Telekom Malaysia Telephone/Streamyx	RM10 to RM300	Payment amount in multiples of RM0.05
Network	Telekom Malaysia UNIFI	RM10 to RM300	Payment amount in multiples of RM0.05
TV Cable	Astro	RM10 to RM300	Payment amount in multiples of RM0.05
Mobile Postpaid	Maxis postpaid bill	RM10 to RM300	Payment amount in multiples of RM0.05
	Digi postpaid bill	RM10 to RM300	Payment amount in multiples of RM0.05
	Celcom postpaid bill	RM10 to RM300	Payment amount in multiples of RM0.05
	Umobile postpaid bill	RM10 to RM300	Payment amount in multiples of RM0.05
	Yes Talk postpaid bill	RM10 to RM300	Payment amount in multiples of RM0.05

Within 1 to 3 working days.

Please seek for our ZCITY careline for further assistance on your payment status checking.

Careline	+6 017-715 8336
Email	careline@zcity.io
Facebook	www.facebook.com/zcitymalaysia
Live Chat	https://www.zcity.io/contact.html
Operation Hour	Monday - Sunday (Closed on Public Holiday) 8:30AM – 8:30PM

Users need not to pay any processing fee for all bill payment.

In the scenario which the payment has not been successfully completed, the payment order will still remain in the user's account. You may tap “Me” page > “My Order” > Tap “pay” button to proceed the uncompleted payment.

Example:
User A pay Digi postpaid bill via ZCITY app. However, there is failure (such as internet connection problem) occurred during payment process. User A may follow the instructions below to continue the uncompleted payment again.
(1) Go to “Me” page and tap “My Orders”. You will see the uncompleted payment order that you have made just now. Select “Pay” button to submit the uncompleted payment again.
(2) Select payment method. Tap “Confirm Payment” to proceed.
(3) Once payment successfully completed, it will redirect you back to ZCITY app page with “View Receipt” button. Tap “View Receipt” > “My Order” > “Completed” to check your successful transaction.
**Please allow 1-3 working days for payment details to be reflected in your biller service account.

Please refer to https://zcity.io/faq.html#faq2 for more details.

For each ZCITY new registered user with successful email verification, a RM3 bill payment rebate voucher will be credited instantly to new user’s account. However, ZCITY will also launch certain bill payment rebate voucher for seasonal campaigns. Please stay tune for ZCITY app, official Facebook page and official website for more campaign rewards!

For each ZCITY new registered user, a RM3 bill payment rebate voucher will be credited automatically to the new user’s account.

Strictly no payment reverted or no refund offered, once bill payment has been processed successfully. Please ensure that you have verified your billing details carefully before making your payment to avoid making incorrect bill payments.
Besides that, any bill with expired payment due date is not valid to be paid in ZCITY too. However, users shall contact Biller’s customer service accordingly to check and settle the expired bill.
Please contact our ZCITY careline for further assistance on your bill payment checking.

Kindly contact our ZCITY careline for further assistance on your bill payment.

Please follow steps below to apply refund.
(For user with bank account details added in app, please skip step 1 and continue with step 2)

(1) Go to "Me" page > "User Center" > Tap on "Bank Account" > Tap on "Add bank account" > Enter beneficiary bank account details > Tap on "Save".
**Please ensure that the information provided is true and correct.
(2) Go to "Me" page > "My Orders" > Tap on the bill payment failed transaction > Select "Refund" button to proceed.
(3) Select beneficiary bank account. Fill up details as required and attach proof of receipts (bank statement / eWallet statement / credit card statement) involved with the transaction.
**Please ensure that the information provided is true and correct.
(4) Tap on "Submit" to complete.
(5) The refunded amount shall be reverted in user's provided bank account within 7 - 14 working days. Meanwhile, the used reward points (if any) shall be reverted back into user's ZCITY account and the used.
rebate voucher (if any) shall be reverted back in "Me" page > "My Voucher" within 7 - 14 working days.

Notes: Should you have any questions, kindly contact our careline for further assistance.

Please allow 1-3 working days for payment to be updated in your service biller account. If it is still under processing after 3 working days, kindly contact our ZCITY careline for further assistance on your bill payment checking.

Careline	+6 017-715 8336
Email	careline@zcity.io
Facebook	www.facebook.com/zcitymalaysia
Live Chat	https://www.zcity.io/contact.html
Operation Hour	Monday – Sunday (Closed on Public Holiday) 8:30AM – 8:30PM

Limited only 1 transaction per day and 5 transactions per month for the same ZCITY account.

ZCITY is still testing the market needs and also to ensure the stability usage from every user as ZCITY bill payment feature is still new to the market. (Limited only 1 transaction per day and 5 transactions per month for the same ZCITY account.)

As ZCITY is still new to the market, we are constantly improving and testing the needs of the user to ensure stability usage from every user. The bill payment is limited to only 1 transaction per day and 5 transactions per month for the same ZCITY account.

Any expired bill payment is not valid in ZCITY but users should contact Biller’s customer service accordingly to settle the expired bill.

Updated 7/9/2021

Pay utility bills with

Instant Discount + Reward Points

Bill Payment

Made Easier!

Double Your Rewards with the ZCITY Bill Payment

Reasons To Use Zbills?

Pay Your Bills The Easy Way

Telco Bills

Step 1

Step 2

Step 3

Step 4

Step 5

Utility Bills

Step 1

Step 2

Step 3

Step 4

Step 5

Bill Payment FAQs

Bill Payment Video

List of bills available

Prepaid

Postpaid

Utilities

Pin reload

TV

Network

Electricity

Pay Bills, pay online with ZCITY anytime!

Address

Careline

Enquiry

Visit our social media

Shortcut Links

Pay utility bills with

Instant Discount + Reward Points

Bill Payment

Made Easier!

Double Your Rewards with the ZCITY Bill Payment

Reasons To Use Zbills?

Pay Your Bills The Easy Way

Telco Bills

Step 1

Step 2

Step 3

Step 4

Step 5

Utility Bills

Step 1

Step 2

Step 3

Step 4

Step 5

Bill Payment FAQs

1. What is ZCITY bill payment?

2. Do I need to register as a ZCITY user to use bill payment function?

3. Where is the bill payment function in ZCITY app?

4. Is the payment made directly by ZCITY company?

5. What are the billers/services supported in ZCITY? What are the available payment method to pay bills?

6. What banks are supported by FPX for bill payment in ZCITY?

7. What is the payment amount requirement for each Biller/Service?

8. How many days will it be reflected after the bill is paid?

9. What if after 3 working days the payment is still not reflected in my account?

10. Do I need to pay processing fee for bill payment?

11. What can I do if there’s failure occurred during my bill payment in ZCITY? Can I still continue to make the payment?

12. What is Reward Points and how it works?

13. How can I earn more reward points?

14. How do I get voucher for bill payment?

15. How do I get a voucher for bill payment?

16. What happen if I have inserted wrong information on my bill payment and the payment is successfully processed?

17. What happens if I inserted the wrong information on my bill payment and my payment was successful?

18. What if my bill payment transaction is failed after successful payment? Can I get a refund of the paid amount and the rebate voucher or reward points that I have used for it?

19. Why is my bill payment maintain in “processing”?

20. How many times can I pay for each bill payment?

21. Why there is limitation on daily and monthly for bill payment?

22. Why is there a limitation on daily and monthly for bill payment?

23. Can expired bill payment be made in ZCITY bill payment?

Bill Payment Video

List of bills available

Prepaid

Postpaid

Utilities

Pin reload

TV

Network

Electricity

Pay Bills, pay online with ZCITY anytime!

Address

Careline

Enquiry

Visit our social media

Shortcut Links