Pay utility bills with

Instant Discount + Reward Points

Bill Payment

is available now

Rewards on Rewards with ZCITY Bill Payment

Trouble going out to settle your bills? Good news ! Now you can pay your bill securely and easily via ZCITY app.

Bill payment at your convenience, anytime and anywhere. Save time, stay safe and stay smart with ZCITY.

Why Zbills?

Enjoy discounts with reward points

Only exclusive in ZCITY and user will enjoy discounts for every bill transaction.

ZERO processing fee

There is no processing fee for every transaction.

Earn reward points with ZCITY

Earn & collect reward points for every payment transaction made, and the reward points entitle for further discount in the next payment transaction.

Pay Bills The Easy Way

Secure and easy way to manage your utility bills.

Telco Bills

Step 1

Tap "Bill Payment" icon at Homepage

Step 2

Select your telco service

Step 3

Enter mobile account number
Select reload amount Tap "Confirm"

Step 4

Select payment method.
Tap "Submit" to proceed payment

Step 5

Payment successful

Utility Bills

Step 1

Tap "Bill Payment" icon at Homepage

Step 2

Select biller

Step 3

Enter water bill account number
Enter payment amount
Tap "Confirm"

Step 4

Select payment method
Tap "Submit" to proceed payment

Step 5

Payment successful

Pin Reload

Step 1

Tap "Bill Payment" icon at Homepage

Step 2

Select "Touch 'n Go PIN"

Step 3

Select reload amount and tap "Confirm".
Select payment method .
Tap "Submit" to proceed payment

Step 4

After payment successful,
go to ‘Me’ >’All orders’
to check your reload PIN code and transaction status.

Step 5

Tap to copy the reload PIN

Step 6

Open Touch 'n Go eWallet App
Tap "Reload eWallet"

Step 7

Tap "TNG eWallet Reload PIN"

Bill Payment FAQs

ZCITY bill payment is one of the features in ZCITY app that allow you to pay your utilities bills instantly. Users can enjoy instant rebate and earn reward points when paying bill via ZCITY.

Yes

It is located at ZCITY home page with an icon stated “Bill”.

No, ZCITY is assembled with one of the largest and trusted well known payment gateway in Malaysia which is IPAY88, it will represent ZCITY to process our user bill payment to different biller company accordingly.

Alliance Bank	HSBC Bank
Affin Bank	KFH
Bank Islam	Maybank2u
Bank Muamalat	OCBC Bank
Bank Rakyat	Public Bank
BSN Bank	RHB Bank
CIMB Clicks	Standard Chartered
Hong Leong Bank	UOB Bank

Within 1 to 3 working days.

Please seek for our ZCITY careline for further assistance on your payment status checking.

Careline	+6 017-715 8336
Email	[email protected]
Facebook	www.facebook.com/zcitymalaysia
Live Chat	https://www.zcity.io/contact.html
Operation Hour	Monday – Saturday (Closed on Sunday and Public Holiday) 8:30AM – 5:30PM

The item that you purchased in ZCITY app is a reload PIN. You are required to copy their PIN from ZCITY “My Order” and reload in your Touch N’ Go eWallet app account. After purchased Touch N’ Go eWallet reload PIN in ZCITY. Please follow steps below to complete your Touch N’ Go eWallet account reload:

1. Go to “Me “page. Tap “My Order” and tap “Completed”.
2. Tap the transaction of the reload PIN that you have purchased.
3. Scroll to the bottom and tap “COPY” beside the reload PIN.
4. Open your Touch N’ Go eWallet app. Tap “Reload” at homepage.
5. Tap “Reload” at homepage and tap “TNG eWallet Reload PIN”.
6. Enter or paste your reload PIN that you have copied from ZCITY app.
7. Tap “Reload Now” and done.

In the scenario which the payment has not been successfully completed, the payment order will still remain in the user's account. You may tap “Me” page > “My Order” > Tap “pay” button to proceed the uncompleted payment.

Example:
User A purchases Touch N’ Go reload PIN in ZCITY app. However, there is failure (such as internet connection problem) occurred during payment process. User A may follow the instructions below to continue the uncompleted payment again.

1. Go to “Me” page and tap “My Orders”. You will see the uncompleted payment order that you have made just now. Select “Pay” button to submit the uncompleted payment again.
2. Select payment method (only FPX online banking available for TNG reload PIN purchase). Tap “Confirm Payment” to proceed and complete thru FPX online banking.
3. Once payment successfully completed, it will redirect you back to ZCITY app page with “View Receipt” button. Tap “View Receipt” > “My Order” > “Completed”.
4. Tap the transaction of the reload PIN that you have purchased. Scroll to the bottom and tap “COPY” beside the reload PIN.
5. Open your Touch N’ Go eWallet app. Tap “Reload” at homepage. Tap “Reload” at homepage and tap “TNG eWallet Reload PIN”.
6. Enter or paste your reload PIN that you have copied from ZCITY app. Tap “Reload Now” and done.

It shall be reflected immediately or within 24 hours. If you don’t receive the PIN after 24 hours, please contact our ZCITY careline for further assistance on your bill payment checking.

Careline	+6 017-715 8336
Email	[email protected]
Facebook	www.facebook.com/zcitymalaysia
Live Chat	https://www.zcity.io/contact.html
Operation Hour	Monday – Saturday (Closed on Sunday and Public Holiday) 8:30AM – 5:30PM

If you are a User using the Application, you will automatically be a member of the instant rebate & cashback programme which is operated by ZCITY. Reward points are our official virtual reward that is created to reward our users with more savings in their next payment transaction. Reward points cannot be exchanged for cash or transferred to another account.

As a new registered user, complimentary 200 reward points (100 reward points equal to RM1.00) will be automatically credited into your ZCITY account.

Reward points is applicable to use for discount in all payment transaction at any ZCITY merchants, bill payments and charity donation in ZCITY. 100 reward points will entitle you to RM1 discount off any payment transaction from all payment in ZCITY.

You (all users) are entitled to earn 1 reward point for every RM1 whenever you complete any payment transaction at any ZCITY merchants, bill payments and charity donation in ZCITY.

100 reward points will entitle you to RM1 discount off any payment transaction from all payment in ZCITY.

For each ZCITY new registered user, a RM3 bill payment rebate voucher will be credited instantly to new user’s account. However, ZCITY will also launch certain bill payment rebate voucher for seasonal campaigns. Please stay tune for ZCITY app, official Facebook page and official website for more campaign rewards!

Yes, as long as users ensure all information inserted is correct before proceeding for payment checkout.

Please contact our ZCITY careline for further assistance on your bill payment checking.

Tap “My Orders” at “Me” page to check your bill payment transaction history and status.

Please contact our ZCITY careline for further assistance on your bill payment checking.

Please allow 1-3 working days for payment to be updated in your service biller account. If it is still under processing after 3 working days, kindly contact our ZCITY careline for further assistance on your bill payment checking.

Careline	+6 017-715 8336
Email	[email protected]
Facebook	www.facebook.com/zcitymalaysia
Live Chat	https://www.zcity.io/contact.html
Operation Hour	Monday – Saturday (Closed on Sunday and Public Holiday) 8:30AM – 5:30PM

Please note that the Grab reload service in ZCITY is for Grab Driver e-wallet account reload only. However, the Grab reload PIN is only applicable to Grab Driver account.

ZCITY is still testing the market needs and also to ensure the stability usage from every user as ZCITY bill payment feature is still new to the market. (Limited only 1 transaction per day and 5 transactions per month for the same ZCITY account.)

Any expired bill payment is not valid in ZCITY. However, users shall contact Biller’s customer service accordingly to check and settle the expired bill.

Careline	+6 017-715 8336
Email	[email protected]
Facebook	www.facebook.com/zcitymalaysia
Live Chat	https://www.zcity.io/contact.html
Operation Hour	Monday – Saturday (Closed on Sunday and Public Holiday) 8:30AM – 5:30PM

Updated 31/1/2021

Pay utility bills with

Instant Discount + Reward Points

Bill Payment

is available now

Rewards on Rewards with ZCITY Bill Payment

Why Zbills?

Pay Bills The Easy Way

Telco Bills

Step 1

Step 2

Step 3

Step 4

Step 5

Utility Bills

Step 1

Step 2

Step 3

Step 4

Step 5

Pin Reload

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Bill Payment FAQs

1. What is ZCITY bill payment?

2. Do I need to register as a ZCITY user to use bill payment function?

3. Where is the bill payment function in ZCITY app?

4. Is the payment made directly by ZCITY company?

5. What are the billers/services supported in ZCITY? What are the available payment method to pay bills?

6. What banks are supported by FPX for bill payment in ZCITY?

7. What is the payment amount requirement for each Biller/Service?

8. How many days will it be reflected after the bill is paid?

9. What if after 3 working days the payment is still not reflected in my account?

10. Why is it not reflected in my Touch N’ Go eWallet account after I purchased Touch N’ Go eWallet reload PIN in ZCITY?

11. What can I do if there’s failure occurred during my bill payment in ZCITY? Can I still continue to make the payment?

12. What if I don’t see any PIN in my payment order after purchased Touch N’ go reload PIN?

13. What is Reward Points and how it works?

14. How much is the value of reward point applied for discount during payment checkout?

15. How do I get voucher for bill payment?

16. Other than myself, can I make bill payment for another person?

17. What happen I inserted wrong information on my bill payment and payment is successfully?

18. How do I check my bill payment history?

19. What if I didn’t receive any reward point or received inaccurate reward points after payment made?

20. Why is my bill payment maintain in “processing”?

21. Why can’t I reload my Grab e-wallet account after purchased Grab PIN in ZCITY?

22. Why there is limitation on daily and monthly for bill payment?

23. Can expired bill payment be made in ZCITY bill payment?

24. What is ZCITY careline contact number and working hours?

Bill Payment Video

List of bills available

Prepaid

Postpaid

Utilities

Pin reload

Telco

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