Yes

It is located at ZCITY home page with an icon stated “Bill”.

No, ZCITY is a reward based platform that uses one of the largest and trusted payment gateway in Malaysia which is IPAY88 to process our user bill payment to different biller companies accordingly.

Category	Billers/Services	Payment Method available
Electricity	- Sarawak Energy - Sabah Electric Sdn Bhd	FPX, Touch N’ Go eWallet, Boost Wallet, GrabPay Online and Credit Card
Water	- Pengurusan Air Selangor Sdn Bhd (Syabas) - Syarikat Air Johor - Perbadanan Bekalan Air Pulau Pinang - Lembaga Air Perak - Indah Water Konsortium - Syarikat Air Pahang - Lembaga Air Kuching - Syarikat Air Melaka Bhd - Syarikat Air Darul Aman - Syarikat Air Negeri Sembilan	FPX, Touch N’ Go eWallet, Boost Wallet, GrabPay Online and Credit Card
TV Cable	Astro	FPX, Touch N’ Go eWallet, Boost Wallet, GrabPay Online and Credit Card
Mobile Postpaid	- Maxis postpaid bill - Celcom postpaid bill - Umobile postpaid bill - Yes postpaid bill	FPX, Touch N’ Go eWallet, Boost Wallet, GrabPay Online and Credit Card
Mobile Prepaid	- Hotlink prepaid - XPAX prepaid - Umobile prepaid - Tune Talk prepaid - redONE prepaid - XOX Prepaid - YES Prepaid	FPX, Touch N’ Go eWallet, Boost Wallet, GrabPay Online and Credit Card
Council Bills	- Majlis Perbandaran Subang Jaya (Tax Assessment) - Majlis Bandaraya Johor Bahru - Majlis Perbandaran Taiping - Majlis Perbandaran Sepang	FPX, Touch N’ Go eWallet, Boost Wallet, GrabPay Online and Credit Card
Remarks: Due to daily maintenance from biller service providers, the operation hours of service billers below will be closed daily from 11pm to the next day 8am. 1. Maxis Postpaid 2. Perbadanan Bekalan Air Pulau Pinang 3. Syarikat Air Johor Ranhill

Alliance Bank	HSBC Bank
Affin Bank	KFH
Bank Islam	Maybank2u
Bank Muamalat	OCBC Bank
Bank Rakyat	Public Bank
BSN Bank	RHB Bank
CIMB Clicks	Standard Chartered
Hong Leong Bank	UOB Bank

There's different payment amount requirement for each biller/service. Kindly tap on "Bill" icon at homepage, select your preferred biller/service and tap on "Notes" to check more details.

Within 1 to 3 working days.

Please seek for our ZCITY careline for further assistance on your payment status checking.

Careline	+6 017-715 8336
Email	[email protected]
Facebook	www.facebook.com/zcitymalaysia
Live Chat	https://www.zcity.io/contact.html
Operation Hour	Monday - Sunday (Closed on Public Holiday) 8:30AM – 8:30PM

Users need not to pay any processing fee for all bill payment.

In the scenario which the payment has not been successfully completed, the payment order will still remain in the user's account. You may tap “Me” page > “My Order” > Tap “pay” button to proceed the uncompleted payment.

Example:
User A pay Maxis postpaid bill via ZCITY app. However, there is failure (such as internet connection problem) occurred during payment process. User A may follow the instructions below to continue the uncompleted payment again.
(1) Go to “Me” page and tap “My Orders”. You will see the uncompleted payment order that you have made just now. Select “Pay” button to submit the uncompleted payment again.
(2) Select payment method. Tap “Confirm Payment” to proceed.
(3) Once payment successfully completed, it will redirect you back to ZCITY app page with “View Receipt” button. Tap “View Receipt” > “My Order” > “Completed” to check your successful transaction.
**Please allow 1-3 working days for payment details to be reflected in your biller service account.

Please refer to https://zcity.io/faq.html#faq2 for more details.

Please refer to https://zcity.io/faq.html#faq2 for more details.

For each ZCITY new registered user with successful email verification, a RM3 bill payment rebate voucher will be credited instantly to new user’s account. However, ZCITY will also launch certain bill payment rebate voucher for seasonal campaigns. Please stay tune for ZCITY app, official Facebook page and official website for more campaign rewards!

Yes, as long as users ensure all information inserted is correct before proceeding for payment checkout.

Strictly no payment reverted or no refund offered, once bill payment has been processed successfully. Please ensure that you have verified your billing details carefully before making your payment to avoid making incorrect bill payments.
Besides that, any bill with expired payment due date is not valid to be paid in ZCITY too. However, users shall contact Biller’s customer service accordingly to check and settle the expired bill.
Please contact our ZCITY careline for further assistance on your bill payment checking.

Tap “My Orders” at “Me” page to check your bill payment transaction history and status.

Please follow steps below to apply refund.
(For user with bank account details added in app, please skip step 1 and continue with step 2)

(1) Go to "Me" page > "User Center" > Tap on "Bank Account" > Tap on "Add bank account" > Enter beneficiary bank account details > Tap on "Save".
**Please ensure that the information provided is true and correct.
(2) Go to "Me" page > "My Orders" > Tap on the bill payment failed transaction > Select "Refund" button to proceed.
(3) Users select beneficiary bank account and fill up the individual particulars as required > Submit and receive OTP > Enter the OTP and complete the process.
**Please ensure that the information provided is true and correct.
(4) Tap on "Submit" to complete.
(5) The refunded amount shall be reverted in user's provided bank account within 7 - 14 working days. Meanwhile, the used reward points (if any) shall be reverted back into user's ZCITY account and the used.
rebate voucher (if any) shall be reverted back in "Me" page > "My Voucher" within 7 - 14 working days.

Notes: Should you have any questions, kindly contact our careline for further assistance.

Please allow 1-3 working days for payment to be updated in your service biller account. If it is still under processing after 3 working days, kindly contact our ZCITY careline for further assistance on your bill payment checking.

Careline	+6 017-715 8336
Email	[email protected]
Facebook	www.facebook.com/zcitymalaysia
Live Chat	https://www.zcity.io/contact.html
Operation Hour	Monday – Sunday (Closed on Public Holiday) 8:30AM – 8:30PM

Limited only 1 transaction per day and 5 transactions per month for the same ZCITY account.