Pay utility bills with

Instant Discount + Reward Points

Bill Payment

Made Easier!

Double Your Rewards with the ZCITY Bill Payment

Too much of a hassle for you to just go out to settle your bills? Fret not, ZCITY app is here to help you simplify your payment experience! Pay your bills securely with the app at your own convenience, anytime and anywhere.

Doesn’t take up too much of your time and efforts but just with the touch of your fingertips on your mobile phone, it will help solve your day to day tasks and bills.

Reasons To Use Zbills?

Enjoy discounted deals with Zcoin

Exclusively for ZCITY users will entitle one to enjoy discounts for every bill transaction.

ZERO processing fee

Absolutely no processing fee! Best believe it.

Earn Zcoin with ZCITY

With every payment transaction made, you’ll be able to earn and collect Zcoin! The more the better. The Zcoin will enable you to use it for further discount in the next payment transaction.

Pay Your Bills The Easy Way

Managing your utility bills with these easy steps.

Telco Bills

Step 1

Tap “Bill Payment” icon at Homepage

Step 2

Select your telco service

Step 3

Fill in your mobile account number.
Once done, select reload amount and tap “Confirm”

Step 4

Choose your payment method and tap
“Submit” to proceed with your payment

Step 5

Receive a notification that states payment is successful!

Utility Bills

Step 1

Tap “Bill Payment” icon in Homepage

Step 2

Select your biller

Step 3

Enter your water bill account number,
payment amount and once done,
tap “Confirm” to proceed

Step 4

Select your payment method and tap
“Submit” to confirm with your payment

Step 5

Payment successful

Bill Payment FAQs

ZCITY bill payment is one of the features in ZCITY app that allow you to pay your utilities bills instantly. Users can enjoy instant rebate and earn reward points when paying bill via ZCITY.

Yes

It is located at ZCITY home page with an icon stated “Bill”.

No, ZCITY is a reward based platform that uses one of the largest and trusted payment gateway in Malaysia which is IPAY88 to process our user bill payment to different biller companies accordingly.

Category Billers/Services Payment Method available
Electricity - Sarawak Energy
- Sabah Electric Sdn Bhd
FPX, Touch N’ Go eWallet, Boost Wallet, GrabPay Online and Credit Card
Water - Pengurusan Air Selangor Sdn Bhd (Syabas)
- Syarikat Air Johor
- Perbadanan Bekalan Air Pulau Pinang
- Lembaga Air Perak
- Indah Water Konsortium
- Syarikat Air Pahang
- Lembaga Air Kuching
- Syarikat Air Melaka Bhd
- Syarikat Air Darul Aman
- Syarikat Air Negeri Sembilan
FPX, Touch N’ Go eWallet, Boost Wallet, GrabPay Online and Credit Card
TV Cable Astro FPX, Touch N’ Go eWallet, Boost Wallet, GrabPay Online and Credit Card
Mobile Postpaid - Maxis postpaid bill
- Celcom postpaid bill
- Umobile postpaid bill
- Yes postpaid bill
FPX, Touch N’ Go eWallet, Boost Wallet, GrabPay Online and Credit Card
Mobile Prepaid - Hotlink prepaid
- XPAX prepaid
- Umobile prepaid
- Tune Talk prepaid
- redONE prepaid
- XOX Prepaid
- YES Prepaid
FPX, Touch N’ Go eWallet, Boost Wallet, GrabPay Online and Credit Card
Council Bills - Majlis Perbandaran Subang Jaya (Tax Assessment)
- Majlis Bandaraya Johor Bahru
- Majlis Perbandaran Taiping
- Majlis Perbandaran Sepang
FPX, Touch N’ Go eWallet, Boost Wallet, GrabPay Online and Credit Card
Remarks:
Due to daily maintenance from biller service providers, the operation hours of service billers below will be closed daily from 11pm to the next day 8am.
1. Maxis Postpaid
2. Perbadanan Bekalan Air Pulau Pinang
3. Syarikat Air Johor Ranhill

Alliance Bank HSBC Bank
Affin Bank KFH
Bank Islam Maybank2u
Bank Muamalat OCBC Bank
Bank Rakyat Public Bank
BSN Bank RHB Bank
CIMB Clicks Standard Chartered
Hong Leong Bank UOB Bank

There's different payment amount requirement for each biller/service. Kindly tap on "Bill" icon at homepage, select your preferred biller/service and tap on "Notes" to check more details.

Within 1 to 3 working days.

Please seek for our ZCITY careline for further assistance on your payment status checking.
Careline +6 017-715 8336
Email [email protected]
Facebook www.facebook.com/zcitymalaysia
Live Chat https://www.zcity.io/contact.html
Operation Hour Monday - Sunday (Closed on Public Holiday)
8:30AM – 8:30PM

Users need not to pay any processing fee for all bill payment.

In the scenario which the payment has not been successfully completed, the payment order will still remain in the user's account. You may tap “Me” page > “My Order” > Tap “pay” button to proceed the uncompleted payment.

Example:
User A pay Maxis postpaid bill via ZCITY app. However, there is failure (such as internet connection problem) occurred during payment process. User A may follow the instructions below to continue the uncompleted payment again.
(1) Go to “Me” page and tap “My Orders”. You will see the uncompleted payment order that you have made just now. Select “Pay” button to submit the uncompleted payment again.
(2) Select payment method. Tap “Confirm Payment” to proceed.
(3) Once payment successfully completed, it will redirect you back to ZCITY app page with “View Receipt” button. Tap “View Receipt” > “My Order” > “Completed” to check your successful transaction.
**Please allow 1-3 working days for payment details to be reflected in your biller service account.

Please refer to https://zcity.io/faq.html#faq2 for more details.

Please refer to https://zcity.io/faq.html#faq2 for more details.

For each ZCITY new registered user with successful email verification, a RM3 bill payment rebate voucher will be credited instantly to new user’s account. However, ZCITY will also launch certain bill payment rebate voucher for seasonal campaigns. Please stay tune for ZCITY app, official Facebook page and official website for more campaign rewards!

Yes, as long as users ensure all information inserted is correct before proceeding for payment checkout.

Strictly no payment reverted or no refund offered, once bill payment has been processed successfully. Please ensure that you have verified your billing details carefully before making your payment to avoid making incorrect bill payments.
Besides that, any bill with expired payment due date is not valid to be paid in ZCITY too. However, users shall contact Biller’s customer service accordingly to check and settle the expired bill.
Please contact our ZCITY careline for further assistance on your bill payment checking.

Tap “My Orders” at “Me” page to check your bill payment transaction history and status.

Please follow steps below to apply refund.
(For user with bank account details added in app, please skip step 1 and continue with step 2)

(1) Go to "Me" page > "User Center" > Tap on "Bank Account" > Tap on "Add bank account" > Enter beneficiary bank account details > Tap on "Save".
**Please ensure that the information provided is true and correct.
(2) Go to "Me" page > "My Orders" > Tap on the bill payment failed transaction > Select "Refund" button to proceed.
(3) Users select beneficiary bank account and fill up the individual particulars as required > Submit and receive OTP > Enter the OTP and complete the process.
**Please ensure that the information provided is true and correct.
(4) Tap on "Submit" to complete.
(5) The refunded amount shall be reverted in user's provided bank account within 7 - 14 working days. Meanwhile, the used reward points (if any) shall be reverted back into user's ZCITY account and the used.
rebate voucher (if any) shall be reverted back in "Me" page > "My Voucher" within 7 - 14 working days.

Notes: Should you have any questions, kindly contact our careline for further assistance.

Please allow 1-3 working days for payment to be updated in your service biller account. If it is still under processing after 3 working days, kindly contact our ZCITY careline for further assistance on your bill payment checking.

Careline +6 017-715 8336
Email [email protected]
Facebook www.facebook.com/zcitymalaysia
Live Chat https://www.zcity.io/contact.html
Operation Hour Monday – Sunday (Closed on Public Holiday)
8:30AM – 8:30PM

Limited only 1 transaction per day and 5 transactions per month for the same ZCITY account.

Updated 20/12/2021

Bill Payment Video

List of bills available

Electricity

Postpaid

Utilities

Prepaid

Pin reload

TV

Council Bills

Pay Bills, pay online with ZCITY anytime!

Get the app and pay with rewards now!